Spa~Salon Etiquette


Information to help you prepare and make the most of your visit to Isabella Spa~Salon.

For reservations, please call 315-781-5040.
Isabella Spa ~ Salon  is closed on all major holidays.

Isabella Spa~Salon hours:
Monday-Thursday 10am-7pm
Friday - 10am - 8pm
Saturday 9am-6pm
Sunday 10am-5pm

Spa Courtesy
To ensure the best possible spa experience, please arrive 10-15 minutes prior to your scheduled service. Arriving late will limit your treatment time. To ensure all guests receive their full treatment, late arrivals will conclude at the scheduled time. We require a major credit card and telephone number to confirm your appointment. Reservations are subject to availability. Kindly respect quiet areas, as the Spa~Salon is a cell free environment. We are not able to take responsibility for valuables lost or left at the Salon or Spa. Treatments are available in the Spa for guests 18 years or older. Salon services are available for guests 12 years or older. As a courtesy to other guests no outside food or beverages are permitted.

Special Requests and Well-Being:
Based on availability, we will do our best to accommodate special requests. Please inform our staff of any medical concerns or special needs when making spa/salon reservations prior to your arrival date. Always indicate any allergies, medications, health concerns, pregnancy or any disabilities with your treatment provider. You will be advised of treatment options and any contraindications. Your confidentiality will be upheld. For your safety and well-being, we highly discourage alcohol consumption prior to spa services, immediate sun exposure following skin care therapy and shaving before exfoliating treatments. Please make your preferences for male or female therapists known at the time of booking.

Spa Attire:
Complimentary use of our spa robes, slippers and lockers are provided in each treatment room.  For guests who prefer to fully undress for treatments, our staff is professionally trained in proper draping designed to ensure modesty and comfort throughout the service. Disposable undergarments are available upon request.

Spa Enhancement:
Please communicate with your treatment provider regarding room temperature, music selection, pressure technique to ensure your overall comfort.

In appreciation for outstanding service, gratuities are left to your discretion. Envelopes are provided at the Spa Desk or gratuities may be added to your credit card charge.

Gift Certificates:
Gift certificates for Spa, Salon, Spa Retail items are an ideal year-round gift for any occasion. Please inquire at Isabella Spa, 315-781-5040.

If you must cancel or reschedule your service, 24 hours notice is required to avoid being charged full value of service.

**pricing subject to change